At Shyanu Herbs, we strive to deliver your orders as quickly and efficiently as possible. Please take a moment to review our shipping policy, which outlines important information regarding the processing, delivery, and handling of your orders.
1. Order Processing
- Processing Time: All orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase. A shipping confirmation email with tracking details will be sent once your order has been dispatched.
2. Shipping Methods & Charges
- Domestic Shipping: We offer reliable shipping options to all locations within India. Shipping costs are calculated based on the weight and destination of your order and will be displayed at checkout before you finalize your purchase.
- Free Shipping: We offer free shipping on orders above ₹[insert amount] to select locations. Eligible locations will be notified during checkout.
- Shipping Providers: We partner with trusted logistics providers to ensure timely and secure delivery. The shipping carrier will be selected based on your location and the type of service you choose.
3. Delivery Time
- Estimated Delivery Time: Delivery typically takes between [insert range, e.g., 3-7 business days] depending on the delivery location. Rural or remote areas may experience longer delivery times.
- Delays: While we make every effort to ensure prompt delivery, factors like weather conditions, holidays, or unforeseen circumstances may cause delays. In such cases, we will notify you of any expected delays.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your delivery. You can track your order on the carrier’s website or through the tracking link provided in the email.
5. Incorrect or Incomplete Shipping Information
To ensure timely delivery, please make sure your shipping information is accurate. Shyanu Herbs is not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping information after placing the order, please contact us immediately at contact@shyanuherbs.in, and we will make every effort to assist.
6. Shipping to P.O. Boxes
We currently do not ship to P.O. Boxes. Please ensure that a complete and valid residential or business address is provided when placing your order.
7. Damaged or Missing Items
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery. We will resolve the issue promptly by either providing a replacement or issuing a refund based on the circumstances.
8. Customs & Import Duties (For International Orders)
If we offer international shipping, please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient. These charges are outside of our control and vary by country. We recommend checking with your local customs office for more information before placing an order.
9. Returns & Exchanges
Please refer to our Returns & Refund Policy for information on how to handle returns, exchanges, or refunds in the event of damaged goods or dissatisfaction with your purchase.
10. Contact Us
If you have any questions or concerns about shipping, please feel free to contact us at:
Shyanu Herbs
Mandawali, Delhi, 110092
Phone: +91 9097645728
Email: contact@shyanuherbs.in