At Shyanu Herbs, we aim to provide you with high-quality herbal products that you love. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy for a smooth and hassle-free process.

1. Returns

We offer a [insert days, e.g., 15-day] return window from the date of delivery, during which you may return products that are unopened, unused, and in their original packaging. Please ensure that the product is in the same condition as when you received it.

Eligibility for Returns:

• The product must be unused and in its original, undamaged packaging.
• The product must not be tampered with or opened (for items like supplements, teas, etc.).
• Returns are not accepted for sale items or personalized products unless defective.

Non-returnable Items:

• Opened or used products, including those whose seals have been broken.
• Perishable items or items that are past their expiration date.
• Sale or discounted items (unless defective).

2. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your return request. If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.

• Refund Process: The refund will be credited back to your payment method, minus any shipping charges or fees that were applied at the time of purchase.
• Partial Refunds: In some cases, we may issue a partial refund if the product is returned in a condition that is not entirely unused or is missing packaging.

3. How to Return an Item

To return a product, please follow these steps:

1. Contact Us: Email us at contact@shyanuherbs.in within [insert days, e.g., 15 days] of receiving your order. Please provide your order number and details about the product you wish to return.
2. Return Authorization: We will review your return request and provide you with return instructions. In some cases, we may ask for photos or further details to process your return.
3. Ship the Product: Once your return is authorized, you will need to ship the product back to us at your own expense. We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over ₹[insert amount].

Return Address:
Shyanu Herbs
Mandawali, Delhi, 110092
India

4. Damaged or Defective Products

If your product is damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery, and we will resolve the issue at no extra cost to you. We will either send a replacement or issue a full refund, depending on your preference.

5. Exchange Policy

We currently do not offer exchanges. If you would like a different product, please return the unwanted product following the return process above and place a new order for the desired item.

6. Cancellation of Orders

You can cancel an order within [insert hours, e.g., 24 hours] of placing it if it has not yet been processed for shipment. Please contact us at contact@shyanuherbs.in with your order details, and we will assist you with the cancellation process.

7. Shipping Fees

• Non-refundable Shipping Fees: Shipping costs are non-refundable, except in cases where the item is damaged or defective.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

8. Contact Us

If you have any questions or need assistance with a return or refund, please feel free to reach out to us:

Shyanu Herbs
Mandawali, Delhi, 110092
Phone: +91 9097645728
Email: contact@shyanuherbs.in